FAQs

1. How do I place an order?

Simply browse our catalog, select the items you like, choose the correct size and preferred color, and add them to your cart. Once you are ready to purchase, go to your cart and follow the checkout process.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, and other digital payment methods available at checkout.

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3. How long does it take to receive my order?

Orders typically take 2-7 business days to be manufactured and are then shipped. Shipping times vary based on the method chosen:

Standard Shipping: 3-5 business days
Expedited Shipping: 1-3 business days

4. Do you ship internationally?

Yes, we offer worldwide shipping. International delivery times can vary between 10-20 business days depending on your location.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

6. What is your return policy?

We accept returns within 30 days of receipt. Items must be unworn, unwashed, and in their original condition. Please contact our customer service to initiate a return.

7. What should I do if I receive a defective item?

If you receive a defective item, please contact us immediately at support@teeress.com with your order number and a photo of the defect. We will arrange for a replacement or refund as quickly as possible.

8. How do I choose the right size?

We provide a sizing chart on each product page which you can use as a guide. Since sizing may vary slightly by model, we recommend checking the specific measurements for each item.

9. How are your products made?

Our products are custom made per order to reduce waste and keep production more sustainable. We use the latest technology to print, cut, and sew the garments with great precision and care.

10. Are there any additional fees for international orders?

International orders may be subject to customs duties and taxes billed by the destination country’s customs department. The recipient is responsible for paying these fees. We recommend contacting your local customs office for more information on policies and procedures.

11. How do I contact customer service?

You can reach our customer service team by emailing contact@teeress.com. We strive to respond to all inquiries within 24-48 hours.

Thank you for shopping with Teeress!